Several Facebook employees who declined to be named said that they believed that the outage was caused by an internal routing mistake to an internet domain that was compounded by the failures of internal communication tools and other resources that depend on that same domain in order to work.įacebook, which is the second largest digital advertising platform in the world, was losing about $545,000 in US ad revenue per hour during the outage, according to estimates from ad measurement firm Standard Media Index.Ī spokeswoman for Facebook Ireland confirmed that the company was experiencing a “technical issue” that has caused its services – Facebook, WhatsApp and Instagram – to go down. Soon after the outage started, Facebook acknowledged users were having trouble accessing its apps but did not provide any specifics about the nature of the problem or say how many users were affected by the outage.
“Facebook basically locked its keys in its car,” tweeted Jonathan Zittrain, director of Harvard’s Berkman Klein Center for Internet & Society. For instance, India has services like Meesho, where sellers rely heavily on communication through platforms such as WhatsApp-a driving force behind Facebook’s investment in the firm.Security experts said the disruption could be the result of an internal mistake, though sabotage by an insider would be theoretically possible. A large number of local businesses are reliant on Facebook’s services, and outages do not augur well for them. India is home to the largest user base for several of these apps: Facebook has 410 million users in India, WhatsApp 530 million and Instagram 210 million.
ETtech What was the impact? Facebook’s ‘Big Blue’ social network has more than 2.8 billion users globally, while WhatsApp has 2 billion users and Instagram too has over 1 billion users today. We also have no evidence that user data was compromised as a result of this downtime,” Facebook said in its blogpost. “We want to make clear at this time we believe the root cause of this outage was a faulty configuration change. Experts too said they have not found any evidence of foul play or hacking that could have led to Facebook’s services going offline on Monday. ETtech Is your data on Facebook, Instagram and WhatsApp safe? Facebook has emphasised in its blogpost that its engineers have pinpointed the root cause of the issue to a faulty configuration change and that it has no evidence at this time that user data was in any way compromised as a result of the downtime.
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